Refund policy

At TheShoppit.com, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Return Eligibility

  • Items must be returned within 7 days of delivery
  • Product must be unused, unwashed, and in its original packaging with all tags attached
  • Proof of purchase (order number/receipt) is required for all returns

Non-Returnable Items

The following items cannot be returned due to hygiene and safety reasons:

  • Opened or used beauty/skincare products
  • Items marked as "Final Sale" or "Non-Returnable"
  • Products damaged due to misuse by the customer

How to Request a Return

  1. Email us at shoppit92@gmail.com with your order number and reason for return
  2. Our team will review your request within 24-48 hours
  3. Once approved, we will arrange pickup or guide you on how to send the item back

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
  • If approved, refund will be processed within 5-7 business days
  • Refunds will be issued via the original payment method (JazzCash/Easypaisa) or bank transfer for Cash on Delivery orders

Exchange

If you received a damaged, defective, or wrong item, we offer a free exchange. Please contact us within 48 hours of delivery with photos of the issue.

Cancellation

Orders can be cancelled before they are shipped. Once shipped, the order cannot be cancelled but can be returned as per the above policy.

Shipping Costs for Returns

  • If the return is due to our error (wrong/damaged item), we will cover return shipping costs
  • If the return is due to a change of mind, the customer will bear the return shipping cost

Contact Us

For any return or refund queries, reach out to us at:

TheShoppit.com
Email: shoppit92@gmail.com
Website: www.theshoppit.com